Terms & Conditions

The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.filibabba.com, owned and maintained by Filibabba ApS, Graham Bells Vej 18 B, 8200 Aarhus N, VAT no. 36068175. Requests for information should be made to hello@filibabba.com.

HOW TO ORDER

The Filibabba online store is open 24 hours a day. The website might temporarily be down for maintenance. You must be 18 years old, and have a valid credit card to shop on our


Find the product you want, then click "ADD TO CART".

When the desired products are in the shopping cart, click the shopping cart button in the top right corner and view the shopping cart or go directly to your order.

Continue through the checkout process by filling in your information; name, delivery address, etc. You can check your products and the total amount during check out.

Click "CONTINUE TO SHIPPING METHOD" when you have completed all information.

Check if your shipping address is correct. Choose your shipping method and click "CONTINUE TO PAYMENT METHOD".

Once you have entered your credit card information and clicked the button "COMPLETE ORDER", you have made a binding agreement to purchase the items you have selected.

At this time, your order is still subject to our acceptance. Once we have accepted your order, we will obtain an authorization from your credit card company for the amount of the order. We raise no money from your card at this time, but the amount can be reserved on your account. This is a normal process with banks and credit card companies. If your credit card is not approved, your order will not be processed further and we will contact you via email with more information.

Immediately after you have placed your order, you will receive a confirmation e-mail, also containing the terms and conditions of your order. When we ship your order, the amount will be charged to your credit card.

SECURE PAYMENT

We accept: Visa, VisaDankort, Visa Debit, Visa Electron, MasterCard, MasterCard Debit and Maestro and PayPal.

No credit card fees are charged by us. Please note that it is not possible for us to charge a higher amount than the one approved by you. Payment is processed via Magento through a Nets approved and certified secure payment solution.

SHIPPING AND DELIVERY

We ship to all countries within the European Union (EU). Find your shipping charges below - as well as how much you need to order for to qualify for free shipping.

If your items are in stock your order is normally shipped from our warehouse within 1-2 business days’ form receiving your order. Depending on which country you live in, the delivery time is within 2-7 days.

SHIPPPING PRICES

Delivery rates depend on which country we ship to. The price of your order is calculated when you check out the shop and finish your order.

 


All orders are shipped with courier or postal service. You will receive an e-mail with shipping information when your package is on the way. All orders are shipped from our warehouse in Aarhus, Denmark.

CANCELLATION

It is possible to cancel your order if it has not yet been shipped from our warehouse. Normally orders are sent 1-2 business days after you place the order. Contact us fastest possible and we will try to help you.

RETURNS

You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please send us an email at hello@filibabba.com and use the return label, which will then be sent via. mail. We do not provide a return label in physical form.

After you have received the items you ordered, you may carefully examine the items with in the period of 14 days, but only in a manner as you would if you examined the products in any other offline reseller.

Where applicable we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification. However, the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.

The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products. Please keep receipts and tracking numbers as proof of sending the items back.

Please fill out the return form that came with your order. Send it along with the items you wish to return.

HOW TO RETURN ITEMS:

  • Notify us within 14 days that you want to return something
  • Fill out the returned return label from your mail, print and attach it together with the items you wish to return within 14 days of your review.
  • Fill out the return form, and send it along with the items you want to return.
  • The return shipment cost must be paid by you, and is not covered by Filibabba ApS.
  • You will receive your refund within 14 days after we receive the notification or the model withdrawal form. However, the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
  • If the items are not received in the same condition as you received it, a deduction can be made in your refund similar to the decrease of the value of the items.

Our return address is
Filibabba ApS
Graham Bells Vej 18B
8200 Aarhus N
Denmark
Mrk.: "Return"

Return shipping costs

The return shipment cost must be paid by you, and is not covered by Filibabba ApS.

REFUNDS

If applicable we will give you a full refund of the purchase price, including shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification or the model withdrawal form. However, the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

Please note that a full refund cannot be given if:

  • You have actually used the products for its purpose. (E.g. use bed linen to sleep in etc.)
  • The item has been damaged while they were in your custody (e.g. during transportation)
  • You have handled the items in other ways than you normally would in a offline store for examining the nature of the type of item and its features.

DAMAGED OR DEFECT PRODUCTS

We want all our customers to receive high quality products. If there is something wrong with the product you have received, please contact us at: hello@filibabba.com

If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.

You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.

You can either have a new product sent, a discount or return the product for a refund.

TRADEMARK AND COPYRIGHT

All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from Filibabba ApS. These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.

USE OF COOKIES

Cookies are needed to get the website to work, and for you to have a good shopping experience. Cookies help us to know a little bit about how you use our website, and this improves the browsing experience both for you and others. The cookies used on this site are primarily used for traffic measurement and to improve the content of the website. If you continue to browse on this website, you accept the use of cookies.

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so.

CONTENT DISCLAIMER

Filibabba ApS strives to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be held liable for these errors or changes and neither Filibabba ApS, nor any employee or representative of Filibabba ApS can be held liable for damages arising from the use of this website or the products sold here.

PRIVACY POLICY

Your privacy is very important to us. We respect your privacy and we will never sell,
rent, lease or give away your information (name, address, email, etc.) to any third party. Our privacy policy follows these principles:

  • All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation.
  • If you place an order with us, we request certain personal information. You must provide contact information (such as name, e-mail and delivery address) and financial information (such as credit card number, expiration date and the three digital security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use this information to contact you. Your telephone number is required for shipping purposes – in case the courier needs to contact you regarding the delivery.
  • We use third party web beacons (Google Analytics) from Google to help analyze where visitors go and what they do while visiting our website.
  • We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here on our website.

Beskyttelse af personlige oplysninger

Hos Filibabba ApS ønsker vi åbenhed og gennemsigtighed omkring, hvordan vi behandler dine personlige oplysninger. Vi prioriterer sikkerheden af dine personlige oplysninger højt, og netop derfor har vi udarbejdet en politik, så du kan se, hvordan vi anvender dine personlige oplysninger behandles og beskyttes.

1. Hvem har ansvaret for beskyttelsen af dine personlige oplysninger?

Virksomheden Filibabba ApS er ansvarlig for de personlige oplysninger, du giver os, og er ansvarlig for at beskytte dine personlige oplysninger i henhold til danske og europæisk lovgivning om databeskyttelse.

Filibabba ApS
Graham Bells Vej 18B
8200 Aarhus N
hello@filibabba.com
CVR-nr: DK - 36068175

2. Hvordan opbevarer vi dine oplysninger?

De personlige oplysninger, vi indsamler om dig, lagres inden for Det Europæiske Økonomiske Samarbejdsområde (”EØS”), men kan også overføres til og anvendes i et land uden for EØS. En sådan overførsel af dine personlige oplysninger udføres i overensstemmelse med gældende lovgivning.

3. Hvem har adgang til dine oplysninger?

Dine oplysninger kan deles indenfor Filibabba ApS. Vi formidler, sælger eller udveksler aldrig dine personlige oplysninger til tredjepart med henblik på markedsføring uden for Filibabba ApS. Personlige oplysninger, som videregives til tredjepart, anvendes kun til at betjene dig. Det er fx transportfirmaer i forbindelse med levering af varerne, mediebureauer i forbindelse med distribution af nyhedsbreve og regnskabssystemer til håndtering af bogholderi.

4. Hvilken type personlige oplysninger indsamler vi?

Vi indsamler de personlige oplysninger, du giver os, fx når du afgiver en bestilling, kontakter vores kundeservice eller deltager i konkurrencer. De personlige oplysninger, du giver os, kan fx være kontaktoplysninger og betalingsoplysninger. Desuden kan vi indsamle visse personlige oplysninger fra eksterne kilder, fx. kreditoplysninger og adresseopdateringer.

5. Hvad bruger vi dine personlige oplysninger til?

Vi anvender dine personlige oplysninger til følgende formål:

  • Oprettelse og administration af din personlige konto på Filibabba ApS.

  • Behandling af dine ordrer og evt. returnering

  • Afsendelse af beskeder via sms, mail eller lignende vedrørende leveringsstatus, afhentning af ordre og lignende

  • Kontakt til dig i tilfælde af problemer med leveringen af dine varer

  • Afsendelse af markedsføringsmateriale som fx nyhedsbreve, hvis du har accepteret dette.

  • Besked til vindere af online konkurrencer

  • Analyser for at give dig relevant markedsføringsmateriale og information

  • Validering af din alder for at finde ud af, om du er juridisk myndig til at handle online

  • Forebyggelse af misbrug eller utilbørlig brug af vores tjenester

  • Analyse til optimering af website for at give dig den bedste oplevelse

Vi lagrer dine personlige oplysninger, så længe de er nødvendige for, at vi kan udføre ovennævnte tjenester, eller så længe loven kræver det. Herefter slettes dine personlige oplysninger.

6. Hvad er dine rettigheder?

Du har til enhver tid ret til at få oplyst, hvilke personlige oplysninger vi har registreret om dig. Hvis dine oplysninger er ukorrekte, ufuldstændige eller irrelevante, kan du bede om at få dem rettet eller slettet. Vi kan ikke slette dine personlige oplysninger, når der stilles lovmæssige krav om lagring, fx. den gældende bogføringslov, som har bestemt, at de personlige oplysninger skal lagres i 5 år. Du kan til enhver tid tilbagekalde din tilladelse til, at vi bruger dine data til markedsføringsformål. Du kan kontakte os ved at skrive til hello@filibabba.com. Nedenfor har vi lavet en detaljeret oversigt over, hvilke rettigheder du har.

6.1 Retten til adgang:

Du har til enhver tid ret til at få oplyst, hvilke personlige oplysninger vi har registreret om dig. Kontakt Filibabba ApS, så sender vi dine personlige oplysninger via e-mail

6.2 Retten til at overføre data:

Når Filibabba ApS anvender dine personlige oplysninger elektronisk, efter dit samtykke eller i henhold til en aftale, har du ret til at få sendt en kopi af dine data på en struktureret og almindelig måde samt et maskinlæsbart format til enten dig eller anden part. Det gælder kun de personlige oplysninger, du har givet os. Det kan f.eks. være e-mail, navn, adresse, telefonnummer mv.

6.3 Retten til at korrigere data:

Du har til enhver tid ret til at anmode om at få dine personlige oplysninger rettet, hvis de er ukorrekte, herunder ret til at gøre ufuldstændige oplysninger fyldestgørende. Du kan blot kontakte os via hello@filibabba.com og oplyse os om dine ønsker herfor.

6.4 Retten til at slette data:

Du har til enhver tid ret til at få slettet de personlige oplysninger, som Filibabba ApS benytter, undtagen i følgende situationer:

*Du har en uafklaret sag hos kundeservice

*Du har en åben bestilling, som endnu ikke er afsendt eller kun delvis afsendt

*Du har et økonomisk mellemværende med Filibabba ApS, uanset betalingsmåde

*Du er under mistanke for at have eller har misbrugt vores serviceydelser inden for de sidste fire år

*Din gæld er videresolgt til tredjepart inden for de seneste tre år eller inden for et år for afdøde kunder

*Din kreditansøgning er blevet afvist inden for de seneste tre måneder

*Hvis du har foretaget et køb, beholder vi dine personlige oplysninger i forbindelse med din transaktion af hensyn til bogføringsreglerne.

6.5 Retten til at modsætte dig anvendelse baseret på legitime interesser:

Du har ret til at modsætte dig anvendelse af dine personlige oplysninger, der er baseret på Filibabba ApS retmæssige interesser. Filibabba ApS fortsætter ikke med at anvende dine personlige oplysninger, medmindre vi kan påvise en saglig grund til deres anvendelse, som tilsidesætter dine ønsker og rettigheder og/eller på baggrund af lovmæssige krav.

6.6 Din ret til at modsætte dig direkte markedsføring:

Du har ret til at modsætte dig direkte markedsføring.

Du kan framelde dig direkte markedsføring på følgende måder:

* Ved at følge instruksen i den enkelte markedsføringsmail

* Ved at sende en mail til hello@filibabba.com med emnefelt “Ønsker ikke direkte markedsføring” og en tekst om, at du ikke ønsker at modtage markedsføring.

6.7 Retten til begrænset anvendelse:

Du har til enhver tid ret til at anmode om begrænset anvendelse af dine personlige oplysninger hos Filibabba ApS under følgende omstændigheder:

*Hvis du gør indsigelse mod anvendelse baseret på Filibabba ApS retmæssige interesser, skal Filibabba ApS begrænse al anvendelse af de pågældende personlige oplysninger, mens det kontrolleres, om vores legitime interesser går forud for dine.

*Hvis du mener, at dine personlige oplysninger er ukorrekte, skal Filibabba ApS begrænse al anvendelse af de pågældende data, mens rigtigheden af disse personlige oplysninger kontrolleres.

*Hvis behandlingen er uretmæssig, kan du modsætte dig sletning af dine personlige oplysninger og i stedet anmode om begrænset anvendelse af dine personlige oplysninger

*Hvis Filibabba ApS ikke længere har brug for dine personlige oplysninger, men de er påkrævede for at kunne gøre et lovmæssigt krav gældende.

6. Hvordan kan du udøve dine rettigheder?   

Hos Filibabba ApS tager vi databeskyttelse meget alvorligt, og derfor håndterer vi altid dine forespørgsler i henhold til ovennævnte rettigheder. Du kan altid kontakte os på hello@filibabba.com med emnet “Databeskyttelse -” efterfulgt af din forespørgsel.

7. Retten til at klage til en tilsynsmyndighed:

Hvis du mener, at Filibabba ApS behandler dine personlige oplysninger på en ukorrekt måde, kan du altid kontakte os på hello@filibabba.com. Du har også mulighed for at klage til Datatilsynet.

8. Opdateringer af vores politik om beskyttelse af personlige oplysninger:

Der kan være behov for, at vi opdaterer vores politik om beskyttelse af personlige oplysninger. Den seneste udgave af vores politik om beskyttelse af personlige oplysninger vil altid være tilgængelig på vores hjemmeside. Vi vil meddele alle vigtige ændringer i vores politik om beskyttelse af personlige oplysninger, for eksempel ændringer af årsagerne til,l hvorfor vi anvender dine personlige oplysninger, hvem der er ansvarlig eller dine rettigheder.